Dream by Stannum

Privacy Policy

Last updated: January 2026

At Dream by Stannum (hereinafter, “the Hotel”, “we”) we value and respect the privacy of our guests and visitors. This Privacy Policy describes how we collect, use, store and protect the personal data you provide to us through our website, as well as the rights you have over this information. We recommend that you read this document carefully before using our services or providing us with any personal data.

1. Data controller

The controller of your personal data is Dream by Stannum, with its registered office at Av. 20 de Octubre N° 1494, Plaza Sucre, Zona San Pedro, La Paz — Bolivia. For any queries related to privacy, you can contact us at the email address info@dreambystannum.com or on the phone +591 2 2483938.

2. Data we collect

We may collect and process the following categories of personal data:

  • Identification and contact data: name, surname, document or passport number, postal address, email and phone number.
  • Booking data: check-in and check-out dates, room type, number of guests, stay preferences and special requests.
  • Payment data: information required to process payments and booking guarantees, managed through secure payment gateways.
  • Navigation data: IP address, device and browser type, pages visited and data collected through cookies and similar technologies.
  • Communications: the content of the messages you send us via forms, email or messaging channels.

3. Purpose of processing

We process your personal data for the following purposes:

  • Manage and confirm your reservations, as well as provide you with the services contracted during your stay.
  • Address your queries, requests and complaints.
  • Process payments and issue corresponding billing.
  • Send you commercial communications about offers and news, only when you have given your consent.
  • Improve our services, personalize your experience and analyze the use of our website.
  • Comply with legal and regulatory obligations that apply to us.

4. Legal basis for processing

The basis that legitimizes the processing of your data depends on the specific purpose: the execution of the accommodation contract when you make a reservation, your consent to the sending of commercial communications, the fulfilment of legal obligations applicable to the hotel sector, and our legitimate interest in improving services and ensuring the security of our facilities and systems.

5. Data retention

We retain your personal data for the time necessary to fulfil the purposes for which they were collected and, subsequently, for the periods legally required to address potential liabilities. After these periods, your data will be securely deleted or anonymized.

6. Recipients and transfers

Your data may be communicated to third parties only when necessary for the provision of the service, such as technology providers, payment gateways, booking management platforms and booking engines, who act as data processors under the appropriate contractual guarantees. Also, we may communicate data to the competent authorities when there is a legal obligation to do so.

7. International transfers

Some of our suppliers may be located outside of Bolivia. In such cases, we adopt adequate safeguards to ensure that your data receives a level of protection equivalent to that required by applicable law.

8. Your rights

As the data subject, you have the right to:

  • Access your personal data and get information about their processing.
  • Request the rectification of inaccurate or incomplete data.
  • Request the deletion of your data when they are no longer necessary.
  • Oppose the processing and request limitation of it in certain circumstances.
  • Revoke the consent given at any time, without affecting the legality of the prior processing.
  • Request the portability of your data when technically possible.

To exercise these rights you can write to us at info@dreambystannum.com, indicating the right you wish to exercise and attaching a copy of a document proving your identity.

9. Cookies

Our website uses cookies and similar technologies for its proper functioning, to analyze traffic and to customize your experience. You can get detailed information and configure your preferences in our Cookie Policy. You can accept, reject or configure the use of cookies at any time from your browser.

10. Information security

We apply appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure or alteration. However, no system is completely infallible, so we cannot guarantee the absolute security of the information transmitted over the internet.

11. Minors

Our services are not aimed at minors without the supervision of a responsible adult. We do not knowingly collect data from minors without the consent of those who exercise their parental authority or guardianship.

12. Changes to this policy

We reserve the right to modify this Privacy Policy to adapt it to legislative novelties or changes in our services. Any modification will be published on this same page, indicating the date of the last update.

13. Contact

If you have any questions or queries about this Privacy Policy or about the processing of your personal data, you can contact us at info@dreambystannum.com or on the phone +591 2 2483938.